Cart ( )

Having Trouble Getting Started

We’re here to help


Ensure that the pen and camera have a direct line of sight.

Make sure that there are no obstructions in the line of the camera. The camera and the pen need to have a direct line of sight so that the pen will work correctly. If you are blocking your monitor or television, you are likely blocking the camera’s line of sight. Hold the pen flat against the surface slightly to one side of your body.


Ensure correct camera distance

The BoardShare camera must be at a distance “D” = Width + Height of your monitor or television.

Size of Flat Screen TVDistance of Camera from TV/Whiteboard
32 inch 3 feet
37 to 42 inch 5 feet
45 to 52 inch 6 feet
55 to 60 inch 7 feet
65 to 70 inch 8 feet

Adjust natural light

Bright natural light can also hinder BoardShare’s infrared capabilities. To block out bright natural light, close any blinds that may be allowing large amounts of light in.

If you are still unable to select any calibration points, please call the BoardShare team at (855) 237-0203; we’d be happy to help you!

Ask a question