Unpair the device, and pair it again.
Check to see that your device is fully paired with your computer. If you are using a Windows 7 computer, the Bluetooth pairing process may take a few minutes.
You can check to make sure that the device has been successfully paired by clicking the double arrow at the bottom right hand side of your computer screen.
If the device is correctly paired and is still not appearing when opening your BoardShare software, you may have to reset or clear your COM port.
Please contact your school/business IT specialist, or contact BoardShare support to complete this process.