Ensure that Bluetooth is properly installed and enabled on your computer.
The device might be out of range of your computer, or too close. Try moving it closer or a little farther from your computer. A device that is farther than 30 feet from your computer may not be recognized.
If the device is close to other devices that use radio frequencies (such as microwave ovens, cordless phones, remote controls for electronics or lighting, or 802.11 wireless networks), those devices might be creating interference. Try moving the device that isn't working farther away from the other devices.
Attempt to connect the BoardShare camera to your computer via USB. If the camera is still not connecting properly, please contact BoardShare support.