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Step01

Ensure correct camera distance

Make sure that there are no obstructions in the line of the camera. The camera and the pen need to have a direct line of sight so that the pen will work correctly. If you are blocking the projected image, you are likely blocking the camera's line of sight. Hold the pen flat against the surface slightly to one side of your body.

Step02

Ensure that your batteries in the pen stylus are working

Your BoardShare camera must be at least 5 feet away from your projected image, and can go back a maximum of 15 feet.

The BoardShare camera must be at a distance "D" = Width + Height of the projection image.
For precision during the setup process, measure the size of your projected image, and then measure the correct distance from the projected image.

Example: the projected image we are using in this picture is 4X3.

This means we are going to place our camera at least 7 feet from our projected image.

Step03

Adjust projector bulb

You may also need to switch out the projector. If a projector bulb is too bright, changing the overall brightness of the projector may not be effective. Switching a bright projector bulb out for a dimmer projector bulb will allow BoardShare's infrared capabilities to begin working.

Step04

Adjust natural light

In this scenario you may or may not notice your mouse acting a little erratically. Bright natural light can hinder BoardShare's infrared capabilities. To block out bright natural light, close any blinds that may be allowing large amounts of light in.

If you are still unable to select any calibration points, please call the BoardShare team at (855) 237-0203; we'd be happy to help you!

Step01

Ensure correct camera distance

Your BoardShare camera must be at least 5 feet away from your projected image, and can go back a maximum of 15 feet.

The BoardShare camera must be at a distance "D" = Width + Height of the projection image. 
For precision during the setup process, measure the size of your projected image, and then measure the correct distance from the projected image.

Example: the projected image we are using in this picture is 4X3.

This means we are going to place our camera at least 7 feet from our projected image.

Step02

Ensure that your resolution sizes are correct

BoardShare recommends a computer resolution of 1024x768. To change your resolution, open the control panel of your computer; this can normally be done by right clicking on your desktop, and selecting the display or graphics properties. The resolution may differ depending on your type of projector and overall compatibility of resolution between the projector and computer.

Step03

Adjust the settings in the BoardShare software

Select the Settings icon located towards the bottom right of the BoardShare palette.

Next, select Preferences and turn on all that apply. If your projector and/or camera are ceiling mounted, make sure those options are switched to ON.

If you are still unable to complete calibration, please call the BoardShare team at (855) 237-0203; we'd be happy to help you!

Step01

When the resolution of the display connected is significantly higher than the resolution of the primary display, ensure that the settings "Change the size of text, apps, and other items" is set to 100%.

To change this for Windows 10:

  1. Close BoardShare application
  2. Right click on your desktop and select display settings
  3. Select the external display with the high resolution.
  4. Under the text "Change the size of text, apps, and other items". Move the slider to set it to 100%
  5. Apply the settings
  6. Restart your computer
  7. Launch BoardShare and the calibration window should align to the center.


    1. To change this for Windows 7:

      1. Close BoardShare application
      2. Right click on your desktop and select screen resolution
      3. Click "make text or other items larger or smaller"
      4. Choose zoom of 100% and apply
      5. Restart your computer
      6. Launch BoardShare and the calibration window should align to the center.
Step01

Ensure that you are holding and using the pen properly.

Hold the pen upright and flat against the display surface. Make sure that the pen and camera have a direct line of sight, and that you are not blocking the camera with your body. If you are blocking the projected image, you are most likely blocking the camera. Hold the pen flat against the surface slightly to one side of your body.



The BoardShare pen tip must be pressed against the surface you are writing on; this allows the camera to read the pen strokes. When writing with the pen, press the pen tip and hold it down consistently while writing. When you are finished writing, lift the pen tip off the surface.

Do not press the pop-up menu button on the BoardShare pen during calibration.

For more information on using the pen, watch our short 60 second video here.

Step02

Ensure that your batteries in the pen stylus are working

If the LED light on the pen stylus is rapidly blinking, replace the batteries with two new AAs.

Step03

Ensure that the pen icon is selected

Make sure that the pen icon on the BoardShare palette has been selected. The icon will turn white when properly selected.

Step04

Adjust projector brightness

Infrared light can disrupt the BoardShare camera's ability to track the pen's infrared signal. Begin by attempting to turn down the projector's brightness. The menu options and settings vary based on the projector make and model. (Refer to the user's manual for projector specific instructions)

  • Go To Menu > Display Mode and change the settings to preset modes to decrease the brightness
  • Manually lower the brightness and saturation settings
Step01

Connect the camera to another USB port on your computer

If you have connected the BoardShare camera into the USB port on your computer, but the BoardShare software is not finding it, try connecting the BoardShare camera into another USB port on your computer. This will allow you to rule out that there is an issue with the BoardShare camera, and that it is an issue with the USB port.

If you have tried connecting the camera to multiple USB ports on your computer, try connecting the camera to a different computer. If the camera is found by the software on another computer, it is an issue with the USB ports on the computer rather than an issue with the BoardShare camera.

Step02

If you have ordered multiple BoardShare units, please try the other unit’s USB cable with your camera

Switch out your camera’s USB cable with the other unit’s USB cable. Be sure to try these on multiple computers and multiple USB ports. If the software is able to detect the camera after trying it with a different USB cable, then your original USB cable is not working correctly. If you have found that this cable is not working, please contact BoardShare support so that we can provide you with a new USB cable.

Step01

 

Replace your wand's batteries with fresh AAA batteries.

Step02

 

Make sure that you are holding the gray button down for the wand to work.

Step03

 

Hold the wand closer to the screen. Although the wand does not need to be touching the surface in order for it to work, it does need to be close in order for the wand sensor to accurately read your movements.

Step01

Ensure that the pen and camera have a direct line of sight.

Make sure that there are no obstructions in the line of the camera. The camera and the pen need to have a direct line of sight so that the pen will work correctly. If you are blocking your monitor or television, you are likely blocking the camera’s line of sight. Hold the pen flat against the surface slightly to one side of your body.

Step02

Ensure correct camera distance

The BoardShare camera must be at a distance “D” = Width + Height of your monitor or television.

Size of Flat Screen TVDistance of Camera from TV/Whiteboard
32 inch 3 feet
37 to 42 inch 5 feet
45 to 52 inch 6 feet
55 to 60 inch 7 feet
65 to 70 inch 8 feet
Step03

Adjust natural light

Bright natural light can also hinder BoardShare’s infrared capabilities. To block out bright natural light, close any blinds that may be allowing large amounts of light in.

If you are still unable to select any calibration points, please call the BoardShare team at (855) 237-0203; we’d be happy to help you!

Step01

Ensure correct camera distance

The BoardShare camera must be at a distance “D” = Width + Height of your monitor or television.

Size of Flat Screen TVDistance of Camera from TV/Whiteboard
32 inch 3 feet
37 to 42 inch 5 feet
45 to 52 inch 6 feet
55 to 60 inch 7 feet
65 to 70 inch 8 feet
Step01

Ensure that you are holding and using the pen properly

Hold the pen upright and flat against the display surface. Make sure that the pen and camera have a direct line of sight, and that you are not blocking the camera with your body. If you are blocking the projected image, you are most likely blocking the camera. Hold the pen flat against the surface slightly to one side of your body.



The BoardShare pen tip must be pressed against the surface you are writing on; this allows the camera to read the pen strokes. When writing with the pen, press the pen tip and hold it down consistently while writing. When you are finished writing, lift the pen tip off the surface.

Do not press the pop-up menu button on the BoardShare pen during calibration.

For more information on using the pen, watch our short 60 second video here.

Step02

Ensure that your batteries in the pen stylus are working

If the LED light on the pen stylus is rapidly blinking, replace the batteries with two new AAs.

Step03

Ensure that the pen icon is selected

Make sure that the pen icon on the BoardShare palette has been selected. The icon will turn white when properly selected.

Step01

Connect the camera to another USB port on your computer

If you have connected the BoardShare camera into the USB port on your computer, but the BoardShare software is not finding it, try connecting the BoardShare camera into another USB port on your computer. This will allow you to rule out that there is an issue with the BoardShare camera, and that it is an issue with the USB port.

If you have tried connecting the camera to multiple USB ports on your computer, try connecting the camera to a different computer. If the camera is found by the software on another computer, it is an issue with the USB ports on the computer rather than an issue with the BoardShare camera.

Step02

If you have ordered multiple BoardShare units, please try the other unit’s USB cable with your camera

Switch out your camera’s USB cable with the other unit’s USB cable. Be sure to try these on multiple computers and multiple USB ports. If the software is able to detect the camera after trying it with a different USB cable, then your original USB cable is not working correctly. If you have found that this cable is not working, please contact BoardShare support so that we can provide you with a new USB cable.

Step01

 

Replace your wand's batteries with fresh AAA batteries.

Step02

 

Make sure that you are holding the gray button down for the wand to work.

Step03

 

Hold the wand closer to the screen. Although the wand does not need to be touching the surface in order for it to work, it does need to be close in order for the wand sensor to accurately read your movements.

Step01

Ensure that the pen and camera have a direct line of sight.

Make sure that there are no obstructions in the line of the camera. The camera and the pen need to have a direct line of sight so that the pen will work correctly. If you are blocking the projected image, you are likely blocking the camera's line of sight. Hold the pen flat against the surface slightly to one side of your body.

Step02

Ensure correct camera distance

Your BoardShare camera must be at least 5 feet away from your projected image, and can go back a maximum of 15 feet.

The BoardShare camera must be at a distance "D" = Width + Height of the projection image.
For precision during the setup process, measure the size of your projected image, and then measure the correct distance from the projected image.

Example: the projected image we are using in this picture is 4X3.

This means we are going to place our camera at least 7 feet from our projected image.

Step03

Adjust projector bulb

You may also need to switch out the projector. If a projector bulb is too bright, changing the overall brightness of the projector may not be effective. Switching a bright projector bulb out for a dimmer projector bulb will allow BoardShare's infrared capabilities to begin working.

Step04

Adjust natural light

In this scenario you may or may not notice your mouse acting a little erratically. Bright natural light can hinder BoardShare's infrared capabilities. To block out bright natural light, close any blinds that may be allowing large amounts of light in.

If you are still unable to select any calibration points, please call the BoardShare team at (855) 237-0203; we'd be happy to help you!

Step01

Ensure correct camera distance

Your BoardShare camera must be at least 5 feet away from your projected image, and can go back a maximum of 15 feet.

The BoardShare camera must be at a distance "D" = Width + Height of the projection image. 
For precision during the setup process, measure the size of your projected image, and then measure the correct distance from the projected image.

Example: the projected image we are using in this picture is 4X3.

This means we are going to place our camera at least 7 feet from our projected image.

Step02

Ensure that your resolution sizes are correct

BoardShare recommends a computer resolution of 1024x768. To change your resolution, open the control panel of your computer; this can normally be done by right clicking on your desktop, and selecting the display or graphics properties. The resolution may differ depending on your type of projector and overall compatibility of resolution between the projector and computer.

Step03

Adjust the settings in the BoardShare software

Select the Settings icon located towards the bottom right of the BoardShare palette.

Next, select Preferences and turn on all that apply. If your projector and/or camera are ceiling mounted, make sure those options are switched to ON.

If you are still unable to complete calibration, please call the BoardShare team at (855) 237-0203; we'd be happy to help you!

Step01

When the resolution of the display connected is significantly higher than the resolution of the primary display, ensure that the settings "Change the size of text, apps, and other items" is set to 100%.

To change this for Windows 10:

  1. Close BoardShare application
  2. Right click on your desktop and select display settings
  3. Select the external display with the high resolution.
  4. Under the text "Change the size of text, apps, and other items". Move the slider to set it to 100%
  5. Apply the settings
  6. Restart your computer
  7. Launch BoardShare and the calibration window should align to the center.


    1. To change this for Windows 7:

      1. Close BoardShare application
      2. Right click on your desktop and select screen resolution
      3. Click "make text or other items larger or smaller"
      4. Choose zoom of 100% and apply
      5. Restart your computer
      6. Launch BoardShare and the calibration window should align to the center.
Step01

Ensure that you are holding and using the pen properly

Hold the pen upright and flat against the display surface. Make sure that the pen and camera have a direct line of sight, and that you are not blocking the camera with your body. If you are blocking the projected image, you are most likely blocking the camera. Hold the pen flat against the surface slightly to one side of your body.



The BoardShare pen tip must be pressed against the surface you are writing on; this allows the camera to read the pen strokes. When writing with the pen, press the pen tip and hold it down consistently while writing. When you are finished writing, lift the pen tip off the surface.

Do not press the pop-up menu button on the BoardShare pen during calibration.

For more information on using the pen, watch our short 60 second video here.

Step02

Ensure that your batteries in the pen stylus are working

If the LED light on the pen stylus is rapidly blinking, replace the batteries with two new AAs.

Step03

Ensure that the pen icon is selected

Make sure that the pen icon on the BoardShare palette has been selected. The icon will turn white when properly selected.

Step04

Adjust projector brightness

Infrared light can disrupt the BoardShare camera's ability to track the pen's infrared signal. Begin by attempting to turn down the projector's brightness. The menu options and settings vary based on the projector make and model. (Refer to the user's manual for projector specific instructions)

  • Go To Menu > Display Mode and change the settings to preset modes to decrease the brightness
  • Manually lower the brightness and saturation settings
Step01

 

The pairing code for the BoardShare Bluetooth camera is “1234”.

Step01

 

Ensure that Bluetooth is properly installed and enabled on your computer.

The device might be out of range of your computer, or too close. Try moving it closer or a little farther from your computer. A device that is farther than 30 feet from your computer may not be recognized.

If the device is close to other devices that use radio frequencies (such as microwave ovens, cordless phones, remote controls for electronics or lighting, or 802.11 wireless networks), those devices might be creating interference. Try moving the device that isn't working farther away from the other devices.

Attempt to connect the BoardShare camera to your computer via USB. If the camera is still not connecting properly, please contact BoardShare support.

Step01

 

Unpair the device, and pair it again.

Check to see that your device is fully paired with your computer. If you are using a Windows 7 computer, the Bluetooth pairing process may take a few minutes.

You can check to make sure that the device has been successfully paired by clicking the double arrow at the bottom right hand side of your computer screen.

If the device is correctly paired and is still not appearing when opening your BoardShare software, you may have to reset or clear your COM port.

Please contact your school/business IT specialist, or contact BoardShare support to complete this process.

Step01

 

Ensure that you have the latest version of the BoardShare software installed.

To install the latest version of the BoardShare software, you can select the Update software button under Settings on the BoardShare palette.

You can also download the newest software directly from the BoardShare website.

If you have installed the latest version of the BoardShare software and the Bluetooth camera option is not appearing, you do not have the Bluetooth option turned on in your settings.

To turn the Bluetooth option on, click the settings icon on the BoardShare palette, select Options, and switch “Enable BoardShare Bluetooth mode” to ON.

Step01

Connect the camera to another USB port on your computer

If you have connected the BoardShare camera into the USB port on your computer, but the BoardShare software is not finding it, try connecting the BoardShare camera into another USB port on your computer. This will allow you to rule out that there is an issue with the BoardShare camera, and that it is an issue with the USB port.

If you have tried connecting the camera to multiple USB ports on your computer, try connecting the camera to a different computer. If the camera is found by the software on another computer, it is an issue with the USB ports on the computer rather than an issue with the BoardShare camera.

Step 2 – If you have ordered multiple BoardShare units, please try the other unit’s USB cable with your camera

Switch out your camera’s USB cable with the other unit’s USB cable. Be sure to try these on multiple computers and multiple USB ports. If the software is able to detect the camera after trying it with a different USB cable, then your original USB cable is not working correctly. If you have found that this cable is not working, please contact BoardShare support so that we can provide you with a new USB cable.

Step01

 

Replace your wand's batteries with fresh AAA batteries.

Step02

 

Make sure that you are holding the gray button down for the wand to work.

Step03

 

Hold the wand closer to the screen. Although the wand does not need to be touching the surface in order for it to work, it does need to be close in order for the wand sensor to accurately read your movements.

Step01

Ensure that the pen and camera have a direct line of sight.

Make sure that there are no obstructions in the line of the camera. The camera and the pen need to have a direct line of sight so that the pen will work correctly. If you are blocking your monitor or television, you are likely blocking the camera’s line of sight. Hold the pen flat against the surface slightly to one side of your body.

Step02

Ensure correct camera distance

The BoardShare camera must be at a distance “D” = Width + Height of your monitor or television.

Size of Flat Screen TVDistance of Camera from TV/Whiteboard
32 inch 3 feet
37 to 42 inch 5 feet
45 to 52 inch 6 feet
55 to 60 inch 7 feet
65 to 70 inch 8 feet
Step03

Adjust natural light

Bright natural light can also hinder BoardShare’s infrared capabilities. To block out bright natural light, close any blinds that may be allowing large amounts of light in.

If you are still unable to select any calibration points, please call the BoardShare team at (855) 237-0203; we’d be happy to help you!

Step01

Ensure correct camera distance

The BoardShare camera must be at a distance “D” = Width + Height of your monitor or television.

Size of Flat Screen TVDistance of Camera from TV/Whiteboard
32 inch 3 feet
37 to 42 inch 5 feet
45 to 52 inch 6 feet
55 to 60 inch 7 feet
65 to 70 inch 8 feet
Step01

Ensure that you are holding and using the pen properly

Hold the pen upright and flat against the display surface. Make sure that the pen and camera have a direct line of sight, and that you are not blocking the camera with your body. If you are blocking the projected image, you are most likely blocking the camera. Hold the pen flat against the surface slightly to one side of your body.



The BoardShare pen tip must be pressed against the surface you are writing on; this allows the camera to read the pen strokes. When writing with the pen, press the pen tip and hold it down consistently while writing. When you are finished writing, lift the pen tip off the surface.

Do not press the pop-up menu button on the BoardShare pen during calibration.

For more information on using the pen, watch our short 60 second video here.

Step02

Ensure that your batteries in the pen stylus are working

If the LED light on the pen stylus is rapidly blinking, replace the batteries with two new AAs.

Step03

Ensure that the pen icon is selected

Make sure that the pen icon on the BoardShare palette has been selected. The icon will turn white when properly selected.

Step01

 

The pairing code for the BoardShare Bluetooth camera is “1234”.

Step01

 

Ensure that Bluetooth is properly installed and enabled on your computer.

The device might be out of range of your computer, or too close. Try moving it closer or a little farther from your computer. A device that is farther than 30 feet from your computer may not be recognized.

If the device is close to other devices that use radio frequencies (such as microwave ovens, cordless phones, remote controls for electronics or lighting, or 802.11 wireless networks), those devices might be creating interference. Try moving the device that isn't working farther away from the other devices.

Attempt to connect the BoardShare camera to your computer via USB. If the camera is still not connecting properly, please contact BoardShare support.

Step01

 

Unpair the device, and pair it again.

Check to see that your device is fully paired with your computer. If you are using a Windows 7 computer, the Bluetooth pairing process may take a few minutes.

You can check to make sure that the device has been successfully paired by clicking the double arrow at the bottom right hand side of your computer screen.

If the device is correctly paired and is still not appearing when opening your BoardShare software, you may have to reset or clear your COM port.

Please contact your school/business IT specialist, or contact BoardShare support to complete this process.

Step01

 

Ensure that you have the latest version of the BoardShare software installed.

To install the latest version of the BoardShare software, you can select the Update software button under Settings on the BoardShare palette.

You can also download the newest software directly from the BoardShare website.

If you have installed the latest version of the BoardShare software and the Bluetooth camera option is not appearing, you do not have the Bluetooth option turned on in your settings.

To turn the Bluetooth option on, click the settings icon on the BoardShare palette, select Options, and switch “Enable BoardShare Bluetooth mode” to ON.

Step01

Connect the camera to another USB port on your computer

If you have connected the BoardShare camera into the USB port on your computer, but the BoardShare software is not finding it, try connecting the BoardShare camera into another USB port on your computer. This will allow you to rule out that there is an issue with the BoardShare camera, and that it is an issue with the USB port.

If you have tried connecting the camera to multiple USB ports on your computer, try connecting the camera to a different computer. If the camera is found by the software on another computer, it is an issue with the USB ports on the computer rather than an issue with the BoardShare camera.

Step02

If you have ordered multiple BoardShare units, please try the other unit’s USB cable with your camera

Switch out your camera’s USB cable with the other unit’s USB cable. Be sure to try these on multiple computers and multiple USB ports. If the software is able to detect the camera after trying it with a different USB cable, then your original USB cable is not working correctly. If you have found that this cable is not working, please contact BoardShare support so that we can provide you with a new USB cable.

Step01

 

Replace your wand's batteries with fresh AAA batteries.

Step02

 

Make sure that you are holding the gray button down for the wand to work.

Step03

 

Hold the wand closer to the screen. Although the wand does not need to be touching the surface in order for it to work, it does need to be close in order for the wand sensor to accurately read your movements.

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